Mor – Privacy Policy (including Cookies)

This Privacy Policy explains how Mor collects, uses, and protects your personal data in accordance with UK GDPR and applicable data protection laws.

1. Data Controller

Morwen Ltd is the data controller.
Contact: info@morperfumery.co

2. Personal Data We Collect

We may collect:

  • Name

  • Delivery address

  • Email address

  • Mobile telephone number

  • Order history

  • Website usage data

3. How We Use Your Data

Your data is used to:

  • Process orders and deliveries

  • Manage participation in the Mor Circle

  • Communicate service-related updates

  • Meet legal and tax obligations

4. Legal Bases for Processing

We process personal data under the following legal bases:

  • Contractual necessity (orders and Circle participation)

  • Legitimate interests (operating our business fairly and efficiently)

  • Consent (marketing communications and non-essential cookies)

5. Email & SMS Communications

We may contact you by email or SMS for essential service communications, including:

  • Order confirmations

  • Delivery updates

  • Circle selection outcomes

Marketing communications are sent only where permitted by law. You may opt out at any time.

6. Mobile Numbers & SMS Communications

When you provide your mobile number, we may contact you by SMS for essential service and process-related purposes, including:

  • Confirming Mor Circle participation

  • Notifying you of selection outcomes

  • Order and delivery updates

  • Reminding you to complete a Circle entry or draw form that you have started but not finished

These messages help ensure the fair and effective operation of the Circle and are considered service communications, not marketing.

Completion & Reminder Messages

If you begin entering a Circle draw or registration process and do not complete it, we may send a limited number of reminder messages to:

  • Inform you that your entry is incomplete

  • Provide a link to resume or complete the process

These messages:

  • Relate only to actions you initiated

  • Contain no promotional language or advertising

  • Are sent solely for clarity and convenience

Marketing SMS

Marketing or promotional SMS messages are sent only where:

  • You have explicitly opted in, or

  • UK law otherwise permits

You are not required to consent to marketing SMS in order to join the Mor Circle or make a purchase.

You may opt out of marketing SMS at any time by replying “STOP” or contacting info@morparfum.co.

7. Cookies & Tracking Technologies

Our website uses cookies to ensure it functions correctly and to understand how it is used.

Types of cookies used:

  • Strictly necessary cookies – required for core site functionality

  • Analytics cookies – help us understand site usage

  • Marketing cookies – used only where consent is given

Non-essential cookies are not placed without your consent.

You can manage or withdraw your cookie preferences at any time using the cookie consent banner or site settings.

8. Data Sharing

We do not sell personal data. Data may be shared with trusted service providers (such as payment processors, delivery partners, and SMS providers) strictly for operational purposes.

9. Payment Information

Payments on the Mor website are processed securely by Stripe.

Mor does not store or have access to your full payment card details.
All payment information is handled directly by Stripe in accordance with industry security standards and PCI-DSS requirements.

We may receive limited information from Stripe (such as payment confirmation, transaction reference, and billing country) solely for order processing, accounting, and customer support purposes.

 

10. Data Retention

Personal data is retained only as long as necessary for legal, tax, and operational requirements.

11. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Withdraw consent

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).